Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and purchase our products. We are committed to ensuring that your privacy is protected and that your personal data is handled responsibly.

We collect information from you when you visit our website, place an order, or communicate with us. The types of information we may collect include:

• Personal Information: Your name, email address, phone number, billing address, and shipping address
• Payment Information: Credit card details or other payment method information (processed securely through our payment processors)
• Order Information: Details about the products you purchase, including size and quantity
• Technical Information: Your IP address, browser type, device information, and browsing behaviour on our website
• Communication Data: Any correspondence you send to us via email or contact forms

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To communicate with you about your order status and respond to your inquiries
• To send you marketing communications about our products, promotions, and special offers (with your consent)
• To improve our website, products, and customer service
• To detect and prevent fraud or unauthorised transactions
• To comply with legal obligations and resolve disputes
• To analyse website usage and optimise user experience

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items
• Understand how you interact with our website
• Provide personalised content and advertisements
• Analyse website traffic and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, including:

• Payment Processors: To securely process your payment transactions
• Shipping Partners: To deliver your orders to your specified address
• Email Service Providers: To send order confirmations and marketing communications
• Analytics Providers: To help us understand website usage and improve our services
• Marketing Platforms: To deliver targeted advertisements (with your consent)

We may also disclose your information if required by law, to enforce our policies, or to protect our rights and safety.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through trusted third-party providers
• Regular security audits and updates
• Restricted access to personal data by authorised personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to update or correct inaccurate information
• Deletion: You can request that we delete your personal information, subject to legal obligations
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails
• Data Portability: You can request your data in a portable format
• Objection: You can object to certain types of data processing

To exercise any of these rights, please contact us using the information provided below.

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us directly to update your preferences
• Adjusting your account settings (if applicable)

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Your information may be transferred to and stored on servers located outside of Malaysia. By using our website, you consent to the transfer of your information to countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and tax purposes for a minimum of seven years.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically. Continued use of our website after changes indicates your acceptance of the updated policy.

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By using our website and making a purchase, you acknowledge that you have read, understood, and agree to this Privacy Policy.